Terms & Conditions
General Information
The seller is Computer.is, Operating under Tæknibær ehf, ID. 420797-2819. VAT number 54934. Purchasers are those who are registered for the purchase according to Invoice. Only those who have reached 15 years of age can order product on Computer.is. Terms can take some minor changes without notice.
Product delivery and pickup
Orders can be picked up at our store in Skipholt 50c, 105 Reykjavík. We also ship orders every day with the Icelandic postal service. With a moderate extra charge order will be driven to any address within the capital area within 90 minutes, only valid if order is placed before 4:00 PM on weekdays. If order is not picked up within a week staff can cancel the order.
Return policy
Computer.is offers a 14 day return policy with minor limitations. The product has to be in its original state. All packaging and accessories should be included. Invoice needs to be presented when returned. Computer.is staff can take up to 15% return fee if necessary. Return policy does not apply on product that can be fully utilized within 14 days. It does not apply for special orders. Return policy does not apply for the following products: Computers, Tablets, Laptops, Office supplies, Software, printers and customized products.
Information
Computer.is provides information about products and services subject to typos, price, photos, stock status and faults. If product is out of stock Computer.is can cancel sale in part or whole. Personal information are all confidential and only used to complete the transaction and provide quality service.
Payment
All card transactions go through a secure, encrypted payment gateway from Valitor which has been validated by The Payment Card Industry(PCI) Security Standards Council has validated Valitor (via a Qualified Security Assessor) as PCI DSS* compliant for all card-related activities
*Payment Card Industry Data Security Standard
We also support Bank transfers, Netgíró, Pei, Credit accounts, Split payment, Cash and more.
Price
The same price is in the store and the webstore but discount codes are only valid when ordered online. Companies and institutions can apply for special discount if there business with us is over one million ISK per year. Prices shown include VAT. We reserve the right to change our product’s prices at any time without further notice.
Warranty
Computer.is provides two year consumer warranty to individuals in accordance with consumer law. Warranty for companies is one year in accordance with law on the sales of goods. If products have longer warranty periods then that is stated specifically on the invoice. Invoice is valid as a warranty sheet. Warranty does not cover normal wear or use of consumables or other products that should not last the warranty period. Warranty expires if an external party attempts to repair, opens/tears seal, product suffers wrong/bad treatment, if wrong or incorrect adapter charger is used with the product. Software and data are never part of the warranty and we recommend to our customers to take regular backups of their data. Laptop batteries tear over time and have a maximum of 12 month warranty. Computer.is reserves the right to confirm the failure before repair / replacement occurs. If the failure cannot be confirmed modest cost may fall on the client.
Special Orders
Products that have been special ordered are non-returnable and non-refundable. Employees at Computer.is may require special orders to be partially of fully prepaid. Special orders are non-cancellable after confirmation of the order. Prepayments are also non-refundable after special order confirmation, unless purchase manager is capable of cancelling the purchase order between Computer.is and distributor/manufacturer.
Property
The goods shall remain property of the seller until full payment has been arranged. This is also applicable for credit accounts.
Further information
Our goal is clear, it is to offer high quality computer goods at a fair price and top it off with quality service to the highest standard. If you have questions or if something is unclear in these terms then do not hesitate to contact us by email at info@computer.is or by phone 582-6000. Your satisfaction is our goal.
With hopes of future business
the staff at Computer.is